Compliments, Comments and Complaints
Welcome to Our Feedback Page
At Stoll, we value your feedback. Your compliments inspire us to continue providing excellent service, while your complaints help us improve. Whether you’ve had a positive experience, a good idea or encountered an issue, we want to hear from you.
Compliments and Comments
We are delighted to hear when we have made a positive impact or you have a comment for us to take on board. If you would like to share a compliment or comment about our services, staff, or any aspect of your experience with us, please fill out a feedback form.
Complaints
We take complaints seriously and strive to resolve them quickly and fairly. If you have a complaint, please provide as much detail as possible so we can address the issue effectively. You can complete the feedback form or contact us via telephone, email or letter.
Our Commitment
Acknowledgment: We will acknowledge your complaint within 5 working days.
Resolution: We aim to resolve complaints within 10 working days. If it takes longer, we will keep you informed of the progress.
Confidentiality: Your feedback will be handled confidentially and only shared with relevant staff.
For further information, please read our:
Annual Complaints-Self-Assessment 23-24
Annual Complaints Report 23-24
Annual Complaints’ Report Response from the Board of Trustees
Alternative Ways to Provide Feedback
If you prefer, you can also reach us through the following methods:
Email: info@stoll.org.uk
Phone: 020 7385 2110
Mail: The Secretary’s Office, Stoll , Sir Oswald Stoll Mansions, 446 Fulham Road, SW6 1DT
Thank You
Thank you for taking the time to provide your feedback. Your input is invaluable to us in improving our services and ensuring we meet your needs